We insist that there is a person accompanying the child at all times and who needs to sit within the vicinity of the pool. This is firstly a measure of safety. Additionally if the child needs to go to the toilet someone needs to accompany them as the coach cannot leave the other children in the pool. We have observed that a lot of people send maids / drivers / older children etc. and we discourage this as they are most often not concerned about the child during the class hours and are not present when required. Finally at the end of the class the coach is not responsible for the childs safety once they have dismissed the class. Therefore the guardian needs to take responsibility at the end of the class. With regards to adult classes, most of our locations are not keen on having people sitting outside the pool as there are ladies in the pool. Therefore please do not bring friends and relatives to observe the classes.
Due to the small instructor student ratio we do not allow extensions / refunds in case of sickness and travel. In order to maintain quality and also to ensure safety we cannot allow extensions however genuine the reasons may be.
WHAT IF MY CHILD REFUSES TO PARTICIPATE?
Once again due to our small batch size and the fact that the child has already taken up a seat in the class a refund will not be possible. You can look at transferring the seat to a friends child. However this transfer will need to be arranged by you and the classes will need to be finished within the current batch that your child joined.
Additionally please check the age restrictions on beginner batches for your child. Our age criteria for beginners (4 years and above) is based on our experience and we constantly have people bringing in children younger than the age limit. While there are cases of underage kids learning, by and large they are not mature enough to grasp breathing techniques in terms of communication. This results in a lot of stress and pressure on them to perform as well as the older kids. Sometimes this will lead to a dislike of the water which is not what any parent wants. Therefore we request you to adhere to the age limit.
We maintain a 1:8 ratio for beginner and intermediate level kids. For adults and advanced swimmers the ratio would depend on the level the participants are working at.
We encourage you to talk to the swim teacher at the end of the class, however please understand that all parents asking for updates on a daily basis will not be possible due to the numbers in the camp. Please keep your conversation brief and to the point so as not to disrupt the class.
Your first point of contact is the coach as he / she is present during your classes. Please discuss the issue with the coach. If this does not work then you can either email email@example.com or call 98453-98443. Please give us time to respond especially in summer.
Please refrain from bringing up issues such as parking / maintenance / class related issues with the reception desks and management of hotels and clubs as they cannot address the same and this needs to be routed to the academy.
(+) What does a participant need to bring on the first day of class?
Swimsuit, towel and cap (in case of long hair). Goggles are optional but highly recommended especially for beginner kids. Kids should be given kids size goggles (available at speedo stores).
Swimsuits can be any type of length, they cannot be cotton or denim material and also cannot be white as this becomes transparent in water.Waterproof sunblock is recommended for daytime classes. SPF 30 or above and completely waterproof. Please note that it is not chlorine that leads to a tan, hence if you swim in an early morning or late evening batch, you will not get tanned and hence do not need to use sunblock.
Please note that registrations are complete only when a payment is made at the location and sign the form there. Alternatively in rare cases we might have an online payment system. Registrations are on a first come first serve basis and cannot be made by email or phone. All locations have been strictly instructed not to reserve seats as it leads to a lot of confusion.
In certain locations entry to the facility itself will only be through ID card so please carry your ID card / receipt which is issued to you at the time of registration.
In order to structure our classes better, effective summer of 2016, we will be handing out certificates at the end of each camp to all participants. We will also have asessment criteria at the back of the certificates. Once all the criteria for a level is ticked off you will then be eligible to get a certificate for that level. Assessments will be carried out on the last class of the camp and certificates signed by the instructor. In case you re-enroll for another batch at the same level, you will get a certificate with the additional skills you have learnt in that batch.
On the first day of class, please bring up any medical issues such as asthma, epilepsy, heart conditions and any injuries / surgeries. Alternatively for children if there are any learning disabilities the coach needs to be aware of this. It is extremely important that these are discussed openly with the coach so that the class may be modified accordingly.